Arriival is not liable if the following packaging guidelines are not met.

• All packaging must be undamaged. Arriival or driver can reject any damaged containers, torn packages, leaking or unprotected goods. If still insists on proceeding, it can be done but any form of damage is not the Arriival’s responsibility.
• Customer should provide all glassware items with sufficient protection to prevent items from breaking (eg. wrapping with bubble wrap/ newspaper).
• All furniture to be transported should be wrapped up sufficiently to prevent items from chipping and damaged during transportation.
• All perishable items must be kept in a good condition that will allow the items to endure the transportation journey by the handling team.
• All documents must be kept in an envelope. If the job requires a biker, it should ideally be waterproof due to the unforeseen weather conditions.
• All sauces (or any other liquids) should be placed in sealed containers with additional cling film wrapped around it as potholes/ emergency braking are sometimes unavoidable. This prevents spillage of liquid which might affect the conditions of the food being transported.
• All packaging cannot be over-sized or too small. Too much empty space will allow items to move around and mix together. A packaging that is too small will cause spillage of goods. Loose lids are also not allowed so please use tight-fitting lids to prevent any form of spillage.
• If parcel/item is not seal/packed properly, and subsequently there are claims about item shortage.
• Please note; at any point of the order Arrival have the right to not proceed with the job if transporter feels uncomfortable with the item being transported.